Privacy Policy

Effective Date: May 28, 2024

Table of Contents

  • Introduction
  • Data Protection Officer
  • How we collect and use (process) your personal information
  • Use of the website
  • Cookies and tracking technologies
  • Use of the Testimonial Hero services
  • When and how we share information with third parties
  • Transferring personal data to the U.S.
  • Data Subject rights
  • Security of your information
  • Data storage and retention
  • Questions, concerns, or complaints  


Storysnap, LLC DBA Testimonial Hero is a customer stories service company that helps companies close trust gaps.

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes Testimonial Hero’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

Data Protection Officer

Testimonial Hero is headquartered in Somerville, Massachusetts  in the United States and has appointed an internal data protection officer for you to contact if you have any questions or concerns about Testimonial Hero’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Testimonial Hero’s data protection officer as follows:

Kevin Eisler

Testimonial Hero

240 Elm St, 2nd Floor - SPACES, Somerville, MA 02144

How we collect and use (process) your personal information

Testimonial Hero collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:

  • name 
  • job title 
  • employer name 
  • work address 
  • work email 
  • work phone number 

We use this information to provide prospects and customers with services. 

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

From time to time, Testimonial Hero receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third party website (e.g. LinkedIn).

Use of the Testimonial Hero Website

As is true of most other websites, Testimonial Hero’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of Testimonial Hero’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

Testimonial Hero has a legitimate interest in understanding how members, customers and potential customers use its website. This assists Testimonial Hero with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.

Cookies and tracking technologies
Testimonial Hero makes available a comprehensive Cookie Policy that describes the cookies and tracking technologies used on Testimonial Hero website and provides information on how users can accept or reject them. To view the notice, just click Cookie Policy here.

Sharing information with third parties

The personal information Testimonial Hero collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Testimonial Hero engages third parties to send information to you, including information about our products, services, and events.

A list of our third party sub processors can be found in our Trust Center here.

We do not otherwise reveal your personal data to non-Testimonial Hero persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Testimonial Hero-hosted and Testimonial Hero co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

The Testimonial Hero website connects with third party services such as Facebook, LinkedIn, Twitter and others. If you choose to share information from the Testimonial Hero website through these services, you should review the privacy policy of that service. If you are a member of a third party service, the aforementioned connections may allow that service to connect your visit to our site to your personal data.

Transferring personal data to the U.S.

Testimonial Hero has its headquarters in the United States. Information we collect about you will be processed in the United States. By using Testimonial Hero’s services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Testimonial Hero is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when the new draft model clauses are approved.

Depending on the circumstance, Testimonial Hero also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Testimonial Hero in a manner that does not outweigh your rights and freedoms. Testimonial Hero endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with Testimonial Hero and the practices described in this Privacy Statement. Testimonial Hero also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, Testimonial Hero has received zero government requests for information.

For more information or if you have any questions, please contact us at

Data Subject rights

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right of data portability
  • Right to object
  • Rights related to automated decision making including profiling

This Privacy Notice is intended to provide you with information about what personal data Testimonial Hero collects about you and how it is used. 

If you wish to confirm that Testimonial Hero is processing your personal data, or to have access to the personal data Testimonial Hero may have about you, please contact us.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Testimonial Hero might have received the data from Testimonial Hero; what the source of the information was (if you didn’t provide it directly to Testimonial Hero); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Testimonial Hero if it is inaccurate. You may request that Testimonial Hero erase that data or cease processing it, subject to certain exceptions. You may also request that Testimonial Hero cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Testimonial Hero processes your personal data. When technically feasible, Testimonial Hero will—at your request—provide your personal data to you.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Testimonial Hero will provide you with a date when the information will be provided. If for some reason access is denied, Testimonial Hero will provide an explanation as to why access has been denied.

For questions or complaints concerning the processing of your personal data, you can email us at Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.

Data storage and retention

Your personal data is stored by Testimonial Hero on its servers, and on the servers of the cloud-based database management services the Testimonial Hero engages, located in the United States. Testimonial Hero retains service data for the duration of the customer’s business relationship with Testimonial Hero and for a period of time thereafter, to analyze the data for Testimonial Hero’s own operations, and for historical and archiving purposes associated with Testimonial Hero’s services. Testimonial Hero retains prospect data until such time as it no longer has business value and is purged from Testimonial Hero systems. All personal data that Testimonial Hero controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: 

Children’s data

We do not knowingly attempt to solicit or receive information from children.

Questions, concerns or complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:

Testimonial Hero

C/O Data Protection Officer

240 Elm St., 2nd Floor - SPACES

Somerville, MA 02144