Creentech Scraps Manual Processes, Saving 20 Hours per Week with HPE Managed Services

In an ideal world, IT professionals would spend all their time on innovative projects that ignite creativity and push the limits of technology. In reality, however, maintenance consumes a lot of time — and Creentech dedicated far too many resources to keeping our systems going.

For more than a decade, Creentech has operated as a full-service technology company,  leveraging our knowledge, skills, and capabilities to deliver consulting services and tailored solutions to more than 250 clients from our three offices in Turkey. Our work spans every layer of a company’s tech stack, from designing and building physical data centers to designing and implementing servers, storage, and hyper-converged systems. We also handle virtualization environments, operating system management, DevOps, microservices, and AI-powered solutions.

Our IT service management (ITSM) practice supports all of this work, but by 2023, our existing processes had nearly run their course.

Jumping hurdles to modernize ITSM

We have a highly skilled tech staff, yet they increasingly spent their days dealing with low-level maintenance. Dragged down by manual processes and the need to repeatedly address recurring issues from scratch, they didn’t have the bandwidth to unearth efficiencies and develop more strategic processes. It wasn’t sustainable, and we wanted to lift them out of the doldrums of dull, repetitive tasks.

We had other considerations as well:

• We needed to optimize our ITSM infrastructure to achieve more uptime and greater efficiency while reducing costs. Optimization was critical for broadening our service portfolio and growing domestically and internationally.
• Our legacy SysAid environment was showing its age, and the upkeep had become a burden. It lacked automation and AI integrations, which are fast becoming essential to support everyday workloads.
• Our monitoring tool worked independently from our ITSM solution, and neither learned from repeated problems. That meant wasted time, higher costs, and slower service for our customers.

We knew we needed to refresh our SysAid ITSM platform with a modern, updated solution that would be simple to deploy and manage, improve operational efficiency, and provide exceptional uptime, all while maximizing return on investment. Still, there were

practical barriers to consider. As we evaluated various ITSM providers such as ManageEngine and 4me, we found that we couldn’t use some of them because we couldn’t procure them locally.

It felt like we kept running into a brick wall. Then HPE opened a door.

Powering up for global growth

We came across the HPE Managed Services - Hybrid Operations Console, a high-quality, turnkey ITSM platform offered through HPE GreenLake and delivered by the HPE Managed Services team.

The solution would streamline processes and enhance our go-to-market (GTM) strategy, and its automation capabilities promised to eliminate repetitive manual work. Through the HPE Partner Ready Vantage Partner Program, we would get a fully managed deployment that would minimize disruption, speed time to value, and facilitate joint co-selling and co-delivery in the future.

Another important consideration was the integration with our existing monitoring tools. These integrations enable AI-driven automation and orchestration to resolve basic, low-level issues before they affect our customers. That capability is a huge advantage for us and goes a long way in improving the experience for our clients.

Transformation starts with carefully planned steps

The HPE Managed Services team simplified and streamlined our deployment. We took a phased approach, ensuring all of our stakeholders had the tools and knowledge needed to manage their IT services.

This included:

• A discovery and planning workshop to identify our requirements and plan the implementation
• A base platform configuration to stand up the ITSM platform with modules for incident, change, service request, problem, and configuration management database (CMDB)
• Onboarding training and orientation sessions to familiarize our team members with the platform and its functionalities
• Custom internal and external reporting tailored to specific needs

Additionally, HPE offered ongoing administration and maintenance to ensure our platform would remain up to date and efficient.

“With the new automations, our team has gained 20 hours each week that they now spend on addressing critical strategic priorities.”

Saving time and cutting costs in one fell swoop

The change was much more than just a software upgrade. Our main goal was to minimize technician-level work by using automation to handle our customers’ common problems. The implementation achieved that while energizing our operations, connecting previously siloed systems, and enhancing global scalability.

With the new automations, our team has gained 20 hours each week that they now spend on addressing critical strategic priorities. The reduced manual effort also cut our operational costs, while faster resolution times and proactive problem-solving have improved customer satisfaction.

Our new partnership has long-term implications, too. HPE has a strong presence outside of Turkey, and when customers learn we have HPE's support, it inspires confidence in our abilities. Backed by HPE’s global reputation, we gained the agility and credibility to expand our footprint locally and abroad.

That appreciation goes both ways. We received HPE’s global Rising Star award — a testament to our rapid transformation and potential for future growth.

With the HPE Managed Services - Hybrid Operations Console in place, we are now positioned to scale our managed services and pursue new opportunities. The efficiencies gained have freed up our resources, strengthened our customer relationships, and laid the groundwork for our company to continue innovating and growing our services.